Terms of Service

1. Agreement to Terms

By accessing or using Voconate, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access or use our service. These Terms of Service apply to all users, including individuals and organizations ("you," "your," or "user") who access or use Voconate.

2. Company Information

Voconate is operated by Denovate LTD ("we," "our," or "us"), a company registered under applicable laws. Our contact information is:

• Company: Denovate LTD.
• Email: [email protected]
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

3. Service Description

Voconate is an AI-powered platform that provides soft skills training through interactive scenarios and assessments. Our service includes:

• AI-powered training scenarios
• Performance tracking and analytics
• Team management features
• Custom scenario creation
• Progress reporting and insights

We reserve the right to modify, suspend, or discontinue any part of our service at any time. We may also update or change our features and functionality without prior notice.

4. User Accounts

To use Voconate, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account
• Accept responsibility for all activities under your account
• Notify us immediately of any security breaches
• Not share your account credentials with others

5. Subscription and Payments

Our service is provided on a subscription basis. By subscribing to Voconate, you agree to:

• Pay all fees according to your selected plan
• Provide valid payment information
• Authorize us to charge your payment method
• Maintain current payment information
• Accept responsibility for all charges
• Comply with Stripe's terms of service
• Provide accurate billing information

We use Stripe as our payment processor. All payments are processed securely through Stripe's infrastructure. By making a payment, you agree to Stripe's Terms of Service.

Refund Policy

We offer refunds in accordance with applicable laws and regulations. Refund requests must be submitted within 7 days of the charge date. We reserve the right to refuse refunds for services that have been used or accessed.

Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

• You will continue to have access until the end of your billing period
• No refunds will be issued for partial months
• Your subscription will not auto-renew
• You may resubscribe at any time

Chargebacks

If you dispute a charge with your payment provider, we will investigate the claim and provide necessary documentation. We reserve the right to suspend or terminate your account if we determine that chargebacks are being used inappropriately.

6. Intellectual Property

All content, features, and functionality of Voconate, including but not limited to text, graphics, logos, and software, are the exclusive property of Denovate LTD and are protected by international copyright, trademark, and other intellectual property laws. You may not:

• Copy or reproduce any part of our service
• Modify or create derivative works
• Distribute or publicly display our content
• Use our trademarks without permission
• Reverse engineer our software

7. User Content

You retain ownership of any content you create or upload to Voconate. By uploading content, you grant us a license to:

• Use and display your content on our platform
• Modify and adapt your content for technical purposes
• Distribute your content to other users as intended
• Analyze your content to improve our service

You are responsible for ensuring your content does not violate any laws or third-party rights.

8. Prohibited Activities

You agree not to use Voconate for any unlawful or unauthorized purpose. Prohibited activities include:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Harassing or harming others
• Interfering with service operation
• Attempting to gain unauthorized access
• Sharing malicious software or content
• Using automated systems to access our service

9. Service Availability

While we strive to provide uninterrupted service, we do not guarantee that Voconate will be available at all times. We may need to perform maintenance or updates that could temporarily affect service availability. We are not liable for any interruption or loss of service.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use Voconate. Our liability is limited to the amount paid by you for the service in the past 12 months.

11. Termination

We may terminate or suspend your account and access to Voconate at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any changes by posting the new Terms of Service on this page and updating the "Last updated" date. Your continued use of Voconate after such changes constitutes acceptance of the new terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts in England and Wales.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:

• Email: [email protected]
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ