Privacy Policy

Denovate LTD ("we," "our," or "us") operates Voconate, an AI-powered platform for soft skills training. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

As a data controller under the General Data Protection Regulation (GDPR), we take our responsibilities seriously. This policy outlines our commitment to transparency and your data protection rights.

Personal Information We Collect

We collect various types of personal information to provide and improve our AI-powered training platform. This information helps us deliver personalized training experiences and ensure the security and functionality of our service.

1. Information You Provide

When you create an account or use our services, you provide us with information that helps us identify you and deliver our services effectively. This includes:

• Account information (name, email, password)
• Profile information (job title, company name)
• Training preferences and settings
• Communication preferences
• Payment information (processed securely through our payment providers)

2. Information Automatically Collected

As you interact with our platform, we automatically collect information about your usage patterns and technical details. This helps us improve our service and ensure optimal performance:

• Training session data and performance metrics
• Usage patterns and interaction with AI scenarios
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

3. Training Data

Our AI training platform collects specific data related to your training sessions and performance. This data is essential for providing personalized feedback and improving our training scenarios:

• Scenario responses and interactions
• Performance assessments and feedback
• Progress tracking and completion rates
• Team performance metrics
• Custom scenario content

How We Use Your Information

We use your personal information for various purposes to provide, improve, and maintain our services. Our use of your data is always in accordance with applicable data protection laws and regulations:

• Providing and improving our AI training platform
• Personalizing your training experience
• Analyzing and optimizing performance
• Processing payments and managing subscriptions
• Communicating with you about our services
• Ensuring compliance with legal obligations
• Preventing fraud and maintaining security

Data Sharing and Transfers

We may share your information with various third parties to provide our services effectively. We ensure that all data sharing complies with applicable data protection laws and regulations:

• Service providers (hosting, analytics, payment processing)
• AI technology providers for training scenarios
• Business partners (with your consent)
• Legal authorities (when required by law)

When transferring data outside the EEA, we implement appropriate safeguards to ensure your data remains protected:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Binding Corporate Rules (BCRs)

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data. We are committed to helping you exercise these rights:

• Right to access your personal data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

Data Security

We implement comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Our retention periods are based on:

• Account data: As long as your account is active
• Training data: For performance analysis and improvement
• Communication data: As required by legal obligations

Age Restrictions

Voconate is designed for professional use and is not intended for users under 18 years of age. We implement age verification measures and do not knowingly collect personal information from individuals under 18.

Third-Party Services

Our service may contain links to third-party websites or services that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We recommend that you review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

• Name: Denovate LTD.
• Email: [email protected]
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Payment Information

We use Stripe as our payment processor. When you make a payment:

• Payment data is processed securely by Stripe
• We do not store your full payment card details
• Stripe handles all PCI compliance requirements
• Payment data is encrypted during transmission
• We only store necessary payment information for billing purposes

For more information about how Stripe processes your payment data, please refer to Stripe's Privacy Policy.

Subprocessors

We use carefully selected subprocessors to help us provide our services. These subprocessors are contractually obligated to protect your personal data and may only process it for specified purposes: